Scouter support

Scouter is built and supported by one person. Email scouterdb@gmail.com and you will get a reply from a human, usually within two business days.

When you write, include the platform you are on (iPhone app, Android app, or the website), and for scanning problems a photo of the card helps enormously.

Common questions

The scanner cannot find a card

Hold the card flat, fill the guide rectangle, and give it good light without glare. Foil cards scan best at a slight angle. The manual capture button always works; auto-lock needs you to be signed in.

How do I manage or cancel Pro?

iPhone app: Pro is billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Scouter. Cancelling there stops renewal at the end of the current period. Refunds for App Store purchases are handled by Apple at https://reportaproblem.apple.com.
Android app: Pro is billed by Google Play. Open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Scouter. Cancelling there stops renewal at the end of the current period.
Website: Pro is billed by Lemon Squeezy. On dbscouter.com, open Settings and tap Manage / Cancel subscription to reach the customer portal.

I subscribed on my iPhone but the app says I am not Pro

Make sure you are signed in to the same Scouter account. Then open Settings in the app and tap Restore purchases. If that does not help, email us with the Apple receipt.

How do I delete my account?

In the app or on the website, open Settings, scroll to the bottom, and use Delete my account. This removes your collection, wishlist, profile, share links and push tokens. If you have an App Store subscription, cancel it in your Apple ID settings as well; deleting the account does not stop Apple from billing.

Where does the price data come from?

Prices are market prices computed from recent listings and sales. They are estimates to help you track your collection, not offers to buy or sell.